We want you to love your Kinis Skin products. If something isn’t right, here’s how we’ll put it right.
Changed your mind?
You can cancel your order within 14 days of the day it arrives. To return an item, it must be unopened, unused and still in its original seal. For hygiene reasons, we can’t accept items once the seal has been broken, unless they are faulty.
To start a return, email us at hello@kinisskin.co.uk with your order number within 14 days of delivery, and we’ll send you the returns address. Then post the item back to us within 14 days of telling us.
You pay the cost of posting it back. We recommend a tracked service, as we can’t refund items that don’t reach us.
We’ll refund the price of the item and the standard delivery cost you paid within 14 days of receiving it back. Refunds go to your original payment method.
Damaged, faulty or wrong item?
We’re so sorry. Please email hello@kinisskin.co.uk as soon as you can, ideally within 14 days of delivery, with:
- your order number
- a photo of the item and the packaging
Once we’ve checked the details, we’ll send a replacement or give you a full refund, whichever you prefer. If you choose a replacement, we’ll send it as quickly as we can. You won’t need to pay anything to have a damaged or faulty item put right.
Order not arrived?
If your order hasn’t arrived within 10 working days of the estimated delivery date, please email us with your order number and we’ll look into it.
Had a reaction?
Please stop using the product. If you’re worried, speak to a pharmacist or doctor. Then email us with your order number and let us know what happened, and we’ll look at each case individually.
Changing or cancelling an order before it’s sent
Each order is prepared for you soon after you place it, so we may not be able to change or cancel it once it’s been accepted. Please email us straight away and we’ll do our best.
Your legal rights
This policy doesn’t affect your statutory rights, including your rights under the Consumer Rights Act 2015 for faulty goods.
Questions?
Email hello@kinisskin.co.uk and we’ll be happy to help.
Best wishes, Trish